Frequently Asked Questions
If you have more questions, Contact Us
- How do I sign up for a Raven Cloud™ account?
It only takes a few seconds to fill out the Sign Up form and begin using Raven Cloud here. You will receive a confirmation link via email. That's it - you're on your way to going paperless!
- How many users can have access to a Raven Cloud™ account?
You can add as many users as needed to your Raven Cloud account. Make sure to set the proper permissions when adding users if you want to restrict user access and capabilities.
- Do I need a Raven Scanner™ in order to use Raven Cloud™?
No. Raven Cloud is a universal document management system that will support uploading of your documents directly into Raven Cloud, making them instantly searchable. The Raven Scanner is integrated with Raven Cloud to allow for seamless scanning into your Raven Cloud account.
- How much storage space do I get with Raven Cloud?
Raven Cloud provides unlimited storage - no strings attached.
- Are all documents searchable via OCR?
YES! Every document added to Raven Cloud becomes fully searchable (typed and handwritten text) via AI-powered optical character recognition (OCR).
- Can I edit my documents after they are in Raven Cloud?
YES! Raven Cloud provides advanced editing features such as removing pages, rotating pages, cropping pages, combining documents, annotating, and more. All editing features are included in your Raven Cloud plan.
- Are role-based security permissions available?
Raven Cloud allows you to set up role-based permissions for your users, adding extra security to your account. The following user roles are available.
- Owners have complete control of the system. They can perform all of the functions of all other roles. However, the main tasks of the System Administrators are to add users to the system, assign users to their appropriate access levels, manage user accounts and manage global account settings as well as billing.
- Editors have complete access to add new folders, add new documents and edit existing documents and templates in all folders within the account, except those that have been restricted, as well as the ability to archive and delete documents, folders and templates.
- Contributors have complete access to add new folders, add new documents and edit existing documents and templates in all folders within the account, except those that have been restricted. Contributors do not have the ability to delete or archive any files or templates.
- Read users are able to view and download all documents and folders within the account, except those that have been restricted. Read users do not have the ability to add new documents, edit, archive or delete existing documents.
- View users are able to view all documents and folders within the account, except those that have been restricted, but do not have the ability to download any documents. View only users also do not have the ability to add new documents, edit, archive or delete existing documents.
- Do I have to sign up for a Raven Cloud™ account to use the Raven Scanner™?
Yes, you do have to sign up for a free Raven Cloud™ account in order to use the Raven Scanner™. Signing up for a Raven Cloud™ account enables you to have full access to all of our features, such as scanning to 3rd party destinations like Google Drive, Dropbox, Evernote, SharePoint, OneDrive and box.
- What file types are able to be uploaded and stored in Raven Cloud?
Raven Cloud currently supports PDF, JPEG and TIFF document types.
- How do I use the templates feature?
Templates are designed to help structure data for your common document types. For example, a template for invoices could include data fields for the client, address, phone, amount. A template for business cards could include company, contact name, phone, email, fax, address, etc.
Once a template is created, you can assign documents to template types to take advantage of structured data capture, making it easier to export and search for documents.
RAVEN SCANNER™
- Does Raven Scanner™ require another account to login?
No, simply log in with your Raven account credentials on the scanner. If you choose to scan to other services such as Google Drive, Dropbox or Evernote, you will sign into those applications separately during setup.
- Do you have to be connected to internet to use Raven Scanner™?
Yes, Raven™ scanners require an internet connection via a WiFi network or via ethernet connection in order to Sign up or Sign In to your Raven account. No USB connection is required to scan to your favorite cloud destinations such as Raven Cloud™, Google Drive, Dropbox, SharePoint, OneDrive, box and Evernote. If you require a direct connection and want to scan through your Windows PC or Mac, the Raven Scanner™ Pro has a USB port - simply download the drivers below.
- Do I have to pay for Raven Cloud™ in order to use the scanner?
No, Raven Cloud™ is a free service included with any of our scanners, however you will be required to sign up for a free Raven™ account.
- Does the Raven Scanner™ correct skewed scan pages?
Yes! The Raven Scanner automatically detects and corrects skewed pages during scanning.
- Does the Raven Scanner™ automatically detect blank pages?
Yes! The Raven Scanner automatically detects blank pages when scanning. Within the scanner settings you can choose whether to keep the blank pages in your document, or to automatically remove them.
- Do Raven™ Scanners work with Windows PC/Mac?
Raven™ Scanners have the ability to scan directly to your favorite cloud destinations including Raven Cloud™, Google Drive, Dropbox, SharePoint, OneDrive, Evernote, box, email or fax using a Wifi or Ethernet internet connection. Raven™ Scanners do not require a USB connection to a Windows PC/Mac in order to scan to these destinations.
If you require a direct connection and scanning through your Windows PC/Mac, the Raven Scanner™ Pro has TWAIN drivers which are available for download for Mac and PC, and the Raven Original and Plus have Network TWAIN drivers for Windows PC. Simply download the drivers below and use with your preferred TWAIN scanner application.
- Does the Raven Scanner™ have a TWAIN driver?
Yes, the Raven Scanner™ Pro has TWAIN drivers which are available for download for Mac and PC. The Raven Original and Plus has Network TWAIN drivers for Windows PC. When using the TWAIN driver installation and a scanner application, the Raven Scanner™ will work with third party applications scanning such as Adobe Acrobat. TWAIN driver installation is not necessary for scanning to email, fax or cloud services such as Raven Cloud™, Google Drive, Dropbox, SharePoint, OneDrive, box or Evernote.
- What is the hardware warranty for the Raven Scanner™?
All Raven Scanners™ are designed with the latest scanner technology and innovative software to provide the highest performance and reliability. All Raven Scanners™ include a One Year Limited Warranty for defects in materials and workmanship. You can view full warranty details here
- What applications are supported by the Raven Scanner™?
The Raven Scanner supports Raven Cloud™, Google Drive, Dropbox, SharePoint, OneDrive, box, and Evernote. You can also email and fax using the scanner.
ACCOUNT
- Can you assign admin rights to a user?
Yes, only an admin can assign admin rights to a user.
- Can a user delete their own account?
No, an admin must delete a user.
- How do I update my email address?
You can update your email address by going to the Profile tab under your account. Updating your email address will also update your username.
- How do I find my forgotten password?
You must reset your password. In order to reset your password click "Log In" followed by "Forgot My Password". Please follow the instructions on the screen.
ORDERS
- What is the status of my order?
If you ordered through Amazon, check the status of your order in your Amazon account, or by calling us at 1-800-713-9009.
If you ordered direct from Raven, you can check the status of your order by clicking on the "View Your Order" link in your order confirmation email, or by calling us at 1-800-713-9009.
- Can I return my Raven Scanner™?
Yes, you can return your Raven Scanner™ within 30 days of purchase in the original box along with your original purchase receipt.